At Rocksandaccessories, our goal is always to provide our customers with high quality products at competitive prices. Customer satisfaction is always our number 1 priority. All items we carry are inspected before dispatch to ensure a pleasant shopping experience.However, If you are unhappy with your purchase, please contact us within 48hours and please send it back to our distribution center within 3days.
To guarantee a fast and smooth return process, please indicate your ticket with all the details such as your order number, SKU number or the product name. Then kindly follow these 3 steps:
1. Please describe the issue
2. We will review all information provided
3. Please ship the package according to the instructions provided by our team
You will be responsible for covering shipping costs. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all tags attached. Defective items must be reported within 2 days of receipt. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Please Note: Promotion Items (Sale Items) Are NOT Eligible for return.
FINAL SALE ITEMS
All intimate items (bodysuits and/or swimsuits) are final sale.
No returns will be accepted for these items.
Upon product’s receipt, we will resend you replacement at our cost or refund you.Whichever way you prefer.